Who We Are

At OutSystems, we empower companies to innovate without limits through our high-performance, AI-powered low-code development platform. Our technology enables businesses to build complex, business-critical applications faster—up to 10x faster—while maintaining high quality and scalability. With a presence in over 90 countries and a thriving community of more than 100,000 developers, OutSystems is shaping the future of modern application development.

Challenges

Despite our powerful platform, we face several challenges in ensuring a seamless developer and certification experience:

- Technical Complexity: While highly capable, our platform is best leveraged by professional developers, requiring continuous education and upskilling.

- Rapid Product Evolution: Continuous delivery of new features means training materials and exams must constantly evolve.

- Certification Validity: The shelf life of exams is limited due to fast-paced technological advancements.

- Language Barriers: Our global audience requires content in multiple languages for accessibility and inclusivity. - AI Disruption: AI is reshaping how we build, teach, learn, and certify, requiring adaptive strategies for the future.

Key Initiatives for 2025

To address these challenges, we are focusing on three major areas: Continuous Delivery, AI-Supported Operations, and Simplification.

1. ODC in Continuous Delivery

- Established a collaborative network of stakeholders (Product Management, R&D, PS Experts, Technical Knowledge teams, and training partners) to drive knowledge sharing.

- Adopted an open innovation approach to integrate best practices, product updates, and real-world insights, ensuring we learn from and adapt to change rather than control it.

- Developed a dynamic system for updating exams and learning materials in real time, ensuring relevance and accuracy.

2. AI-Supported Operations

- Built a 24/7 support team of over 40 professionals, complemented by AI agents, ensuring candidates can take exams on the same day. - Leveraged data analytics to analyze exam patterns, pass rates, and question performance, improving the overall certification process. - Implemented AI-generated exam questions, enhancing quality, difficulty calibration, and variety.

- Created a gamified developer community to drive engagement and peer learning.

- Integrated AI-powered translations to automatically localize community discussions and learning materials into multiple languages, broadening accessibility.

3. Simplification

- Redesigned the certification program, streamlining exam structures, naming conventions, and prerequisites for clarity and ease of access.

- Enhanced the candidate experience, making it easier to schedule, take exams, access support, and showcase achievements in an inclusive way.

- Simplified business operations by focusing on fewer, high-impact products, offering better support, and making OutSystems an effortless partner to work with.

Developed an end-to-end system that seamlessly integrates internal applications with external service providers, delivering a frictionless user experience that we can share with the broader community.

Conclusion

By embracing continuous delivery, AI-powered support, and strategic simplification, we are not only enhancing the certification experience but also setting a new standard for education lifecycle management. Our approach ensures that OutSystems developers and businesses can thrive in an ever-evolving technological landscape while staying ahead of industry trends.